Customer Support
Get in touch
Cancel Membership
If you want to cancel your membership, please press the button below.
General enquiries may be sent via E‑mail. We aim to respond within 24h.
Live Support
Get help 7 days a week. Contact our Live Support for quick and easy assistance.
FAQ'S
Why has my credit card been charged?
If you recently ordered a product or signed up to any of our services on a
5-days trial
basis for €2.00 by registering to our
website and/or marketing offer, please check your
bank
statement for more information about this transaction - all transactions are processed
with 3D Secure technology.
Cancel your membership
You are free to cancel your subscription at any time. There is no mandatory membership
period. If you wish to terminate your membership all you have to do is click on the my
account tab. Once your subscription has been cancelled, no further charges will
be made to your card. Cancellation does not, however, affect other services and/or
benefits linked to your user account for the period(s) charged.
Please note that for technical reasons you cannot cancel your subscription to a service within the first 24 hours after having registered the account. If you wish to terminate your membership before the aforementioned lock period, please contact customer service directly. If you choose to not cancel your membership before the end of your trial period, then your trial membership will turn into a basic membership automatically and your card will be charged at the standard subscription price of:
After you have cancelled your membership, no further charges will be made
to
your
card.
Keep in mind you can always reactivate your membership or register a new
service
account
at any time. Terminating your membership does not affect other enabled
services
on your learnportalhub.com user account for the period that have been
charged
already. learnportalhub.com will send you a notification of cancellation to the
E-mail
address
indicated when you opened the account. Lost or
non-delivered receipts do not annul the validity of your request for
cancellation.
This is based solely upon the information stored in the learnportalhub.com customer database.
Nevertheless, it is your sole responsibility
as a customer to enter a valid E-mail address. It is also your
responsibility as a
customer to check for E-mails that have been redirected to your
spam-folder.
Please
contact customer service if you need more information
on how to prevent these types of errors in E-mail delivery.
Please note that for technical reasons you cannot cancel your subscription to a service within the first 24 hours after having registered the account. If you wish to terminate your membership before the aforementioned lock period, please contact customer service directly. If you choose to not cancel your membership before the end of your trial period, then your trial membership will turn into a basic membership automatically and your card will be charged at the standard subscription price of:
| Membership price: | Renewal duration: |
|---|---|
| €20.00 | Every 30 days |
| €45.00 | Every 30 days |
| €20.00 | Every 14 days |
I'd like to apply for a refund. What is your refund policy?
The trial subscription price is non-refundable and we do not make refunds for
incomplete
monthly subscriptions. We may, however, at any time and for any reason decide to grant
a
refund, discount or exclusive benefit to a subscriber. The amount and terms
linked to the refund in question, and the decision to grant such a refund, is at our
sole
discretion.
Your purchase is covered by a legal withdrawal clause. You may only terminate your initial purchase if your subscription has not been activated. When you accept the purchase and enter your learnportalhub.com account you have automatically activated your membership. To withdraw your order or purchase, you must log off the learnportalhub.com platform immediately after the initial purchase and avoid logging in again. Contact our customer service by e-mail to cancel your order. We will do our best to cancel your subscription and give you a refund.
Your purchase is covered by a legal withdrawal clause. You may only terminate your initial purchase if your subscription has not been activated. When you accept the purchase and enter your learnportalhub.com account you have automatically activated your membership. To withdraw your order or purchase, you must log off the learnportalhub.com platform immediately after the initial purchase and avoid logging in again. Contact our customer service by e-mail to cancel your order. We will do our best to cancel your subscription and give you a refund.
Why has my credit card been charged immediately after subscribing to the service?
To access the services on our website, you pay
€2.00 for a
5-days trial period. This
amount is non-refundable the moment you start to use our service. You may request a
refund
if the
service has not been activated.
I have a trial period subscription but my card was charged twice. Why?
Our service includes a 5-days trial version of
€2.00 with a pre-established trial
duration. When the trial period has ended, your account turns into a standard
subscription
according
to our terms and conditions, to which you have agreed. This happens unless you have
cancelled your membership before the end of the trial period. To terminate your
account,
please contact our customer service.
How may I contact you?
Our customer service is open 24/7 all year round and can be
accessed through e-mail, chat and phone. We
suggest that your first point of contact is via e-mail. In case you are trying to
contact
us through the chat service and have connectivity issues, please send us
an e-mail and a customer support representative will contact you as soon as possible.
What can I expect after terminating my subscription?
After you have terminated your subscription no further charges will be made to your
card.
Any information stored about you is deactivated according to our service's GDPR policy.
If
you wish to get a refund, you must not have activated or used the service.
All personal data can be erased upon request.
I just registered to your service but have yet to receive any login data. What should I do?
An introductory e-mail with all your login information has been sent to the e-mail
address
used when you opened the account. We recommend you check your spam and trash folder. If
you still have trouble finding it, please contact our customer support.
